# Support

This page provides information on how to get support for Everest Studios products and services.

## Support Channels

### Contact Form

The fastest way to get support is through our [contact form](https://everest-community.net/contact). Please provide detailed information about your issue, including:

* Product name and version
* Clear description of the problem
* Steps to reproduce the issue
* Any error messages you're receiving
* Your environment details (OS, framework version, etc.)

### Documentation

Before contacting support, please check if your question is already answered in our documentation:

* Product-specific documentation
* [Frequently Asked Questions](/faqs.md)
* Troubleshooting guides

## Support Policies

### Response Times

We strive to respond to all support requests within 24-48 business hours. More complex issues may require additional time for investigation and resolution.

### Support Scope

Our support covers:

* Installation assistance
* Configuration help
* Bug fixes for confirmed issues
* Basic usage guidance

Support does not include:

* Custom development (available as a separate service)
* Server setup unrelated to our products
* Framework issues not directly related to our products
* Training beyond what's covered in our documentation

### Priority Support

For clients with custom development projects or those requiring expedited support, we offer priority support options. Please contact us for more information about these services.

## Reporting Bugs

When reporting a bug, please include:

1. **Detailed description** of what happened
2. **Steps to reproduce** the issue
3. **Expected behavior** vs. actual behavior
4. **Error messages** (screenshots if applicable)
5. **Environment details**:
   * Server specifications
   * Framework versio
   * Other relevant scripts running
   * Any recent changes to your server

## Feature Requests

We welcome feature requests for our products. Please submit your ideas through our [contact form](https://everest-community.net/contact) with "Feature Request" in the subject line.

Include:

* The product the feature is for
* A detailed description of the desired functionality
* How this feature would benefit users
* Any relevant references or examples

## Support for Custom Development

If you've contracted us for custom development work, you'll receive dedicated support as outlined in your agreement. Please use the specific communication channels provided for your project.


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```
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```

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